This Privacy Policy explains how we collect, use, store and protect your personal data. We comply with UK GDPR and the Data Protection Act 2018.
We are not part of GOV.UK, Companies House or HMRC.
We may collect information that is necessary for delivering and operating our dormant accounts filing service. This may include personal and company-related details such as your name, email address, company registration number, and Companies House authentication code, together with payment and billing information processed exclusively through our authorised third-party payment provider. Additionally, technical data such as your IP address, device identifiers, access timestamps and related usage information may be automatically captured as part of standard system operations.
We use your information solely to deliver and support the services we provide. This includes preparing and submitting dormant company accounts based on the details you supply, as well as sending email confirmations, receipts, and related communications. We may also use certain data to improve the functionality, reliability and performance of our website and services. In addition, some information is processed to ensure compliance with applicable legal and regulatory obligations.
We process your data only where a valid legal basis applies. In most cases, this is because the processing is necessary to fulfil our contractual obligations to you when providing the filing service. Certain optional elements, such as analytics and cookies, are processed on the basis of your consent. We may also process limited information under our legitimate interests, including maintaining site security, preventing fraud, and ensuring the reliable operation of our services.
We use secure servers, encryption technologies, and strict access controls to protect your information. We never store payment card details.
We may share your data with third parties only where it is necessary to deliver our service. This includes providing your filing information to Companies House for the purpose of submitting dormant accounts, and using trusted payment processors such as Stripe or PayPal to handle transactions securely. We may also share limited information with email service providers to send you email confirmations and notifications, and with analytics providers to help us understand website performance and improve the user experience.
We never sell your data.
We may retain filing-related data for a period of one year, to satisfy applicable accounting, auditing, and regulatory compliance obligations. This retention period is necessary to ensure that we can deliver, evidence, and where required support the services provided to you, including maintaining accurate records of filings submitted to Companies House, addressing any post-submission queries, and demonstrating adherence to statutory requirements.
