If your dormant accounts filing is rejected by Companies House due to an error on our part, we guarantee to resolve the issue or refund you in full.
You may request a refund in the following circumstances:
Filing Rejected: Companies House rejects your filing and we cannot resolve the issue
Technical Error: A technical fault on our part prevented the submission
Duplicate Payment: You mistakenly paid more than once
We cannot issue refunds in the following scenarios:
Successful Filing: Companies House has already accepted the submission
Change of Mind: You decide not to proceed after submission
To request a refund, please email:
Email: info@filedormantaccounts.co.uk
Please include:
Your company number
The email address used for payment
The reason for your refund request
Any supporting documents (e.g., Companies House rejection notice)
We aim to review and respond to refund requests within 1-2 business days.
Once approved, refunds are issued to the original payment method within 1–5 business days, depending on your bank or card provider.
